Delivery & Returns
Delivery partners
We deliver throughout the UK with DHL and Palletline.
Delivery charges – mainland UK
We charge P&P on each package over 10kg. Smaller products up to this weight will be combined into one charge. 50l bags ordered outside pallet form will have P&P for each bag ordered, as these are packaged singularly to ensure safe transportation through the van courier system.
We add £14.99 for each pallet delivery, which applies to most mainland UK areas. Some areas may cost more depending on your location; your delivery charge is calculated automatically at checkout. The general cost of pallet delivery is usually covered by us, at between £40 and £60.
If your order comes to less than £19.99, delivery is £3.99 per item.
Delivery charges – other UK areas
Parcels, 1–25kg
| Area | Charge |
|---|---|
| Northern Ireland | £11.66 |
| Channel Islands | £19.98 |
| Scottish Highlands | £11.66 |
| Isle of Man | £11.66 |
| Isles of Scilly | £19.98 |
Pallets
We don’t offer pallet deliveries to Northern Ireland, the Channel Islands, the Scottish Highlands, the Isle of Man or the Isles of Scilly. You may be quoted a larger delivery fee in parts of Scotland, direct from the pallet system’s own charging. These costs are built into the website and will be visible at checkout.
Delivery times
For regular orders of smaller products such as feeds and containers, we’ll do our best to get your order to you swiftly, usually within two to four working days.
For pallet orders we aim to deliver two working days after we’ve processed your order. You’ll receive an email saying “Your order has been dispatched”, which means your order is two days from that email.
Pallet access
Pallet deliveries can only be made if the road is wide enough for a standard 18-tonne lorry. We may be able to deliver to allotment sites or garden societies, and you can request a small lorry during your purchase, which may be possible depending on demand. We always do our best to meet requests and requirements.
The lorry comes with a tail lift. The driver will lower the pallet to ground level and push it with a pallet pusher to the location you require, if accessible. This is a kerbside delivery and it’s at the driver’s discretion whether they’ll pull it to the requested location. The ground needs to be relatively flat and hard for this to be possible.
Overseas orders
Unfortunately we can’t currently offer delivery outside the UK, or outside the areas mentioned in this policy. Should that change we’ll update this policy accordingly.
Returns and cancellations
If you change your mind, you have 14 days from the day your order is delivered to let us know you’d like to cancel. Email us at info@plantgrow.co.uk or call 01953 525 001, and tell us your order number.
Once you’ve told us, you have a further 14 days to return the goods to us.
Unopened products
Send unopened products back to us in their original packaging and we’ll refund the price you paid, along with the standard delivery charge if you paid one.
Return postage is at your own cost unless the item was faulty or we sent you the wrong thing.
Opened bags and part-used products
We can’t accept returns on bags that have been opened, or products that have been part used. Compost, mulch and soil mixes can’t be resold once the packaging is broken, and we have no way of knowing how they’ve been stored.
If there’s a problem with the product itself, that’s different – get in touch and we’ll put it right.
Pallet orders
Pallet deliveries need to be collected rather than posted back, and collection is arranged through us rather than by courier.
Please tell us before the pallet is broken down or the bags are moved from where the driver left them.
If something arrives damaged or wrong
Let us know as soon as you can and we’ll sort it out – a replacement, a refund, or whatever puts it right. Email info@plantgrow.co.uk or call 01953 525 001 with your order number and, if you can, a photograph.
Refunds
Refunds go back to the card or account you paid with, within 14 days of us receiving the goods or of you providing proof that you’ve sent them, whichever is sooner.
Returning bulk bag packaging
We’re happy to take bulk bags, pallets and packaging back for re-use, though return postage is at your own cost. Send them to:
PlantGrow
Cakes Hill Barn,
Ellingham Road,
Attleborough,
Norfolk NR17 1AE
Your statutory rights
None of the above affects your legal rights under the Consumer Rights Act 2015 if goods are faulty, not as described, or unfit for purpose.
Terms and conditions
All of our deliveries and orders are subject to our Terms and Conditions.