Frequently asked questions

Our pallet deliveries take 2-5 business days from dispatch, and all our smaller products take between 2-4 business days. If you place your order before 12pm it will be dispatched the same day. You’ll get an email and a text message with tracking information.

Spend £19.99 or more and delivery is free on our smaller products, to mainland UK addresses. Pallet deliveries are £5.99 to mainland UK. Additional charges may apply to Northern Ireland, the Channel Islands, the Scottish Highlands, the Isle of Man and the Isles of Scilly.

When you complete your order you’ll receive an email and a text message with the tracking information.

It’ll be redelivered. If you’d like to request a particular day, email info@plantgrow.co.uk or call 01953 525 001

Let us know and we’ll put it right. Email info@plantgrow.co.uk or call 01953 525 001

Not at the moment – we don’t currently offer collection.

• Multi-Purpose Peat Free Compost – 500kg
• Organic Mulch, Fertiliser & Conditioner – 400kg
• Lawn Dressing Soil Mix – 600kg

PlantGrow is a plant-based solid blend or liquid feed, made entirely from green crops. It’s the first gardening range made through the process of anaerobic digestion, it’s peat-free and chemical-free, and it’s certified organic by the Soil Association. There are no chemicals, animal waste or toxins used to make it.

No. We don’t use anything derived from animals. PlantGrow is certified Vegan by the Vegan Society.

No. All PlantGrow products are made entirely from plants and packed full of natural micronutrients. PlantGrow is made through a completely sustainable process and is certified organic by the Soil Association.

Yes. PlantGrow products are made entirely from plants, which aren’t harmful to wildlife, pets or children. In fact many animals, birds, bugs, worms and of course the bees are rather fond of it. We do recommend washing your hands after use.

PlantGrow is made entirely from plants with no added chemicals or artificial fertiliser, through a completely sustainable renewable energy process. It’s packed full of natural micronutrients that benefit soils, wildlife and ecosystems.

• When you open the packaging you may notice an earthy aroma to begin with, but it disappears quickly. That’s the smell of plant matter that’s been naturally deprived of oxygen. The beauty of organic products is that we don’t alter the way it smells.
• When water runs through our compost or mulch you may see the water turn brown. That’s completely natural – it’s washing through the plant matter. It may stain paving or patio slabs for a short period but washes off naturally when it rains, or if cleaned. The same applies to our liquid feed.
• We recommend washing your hands after use.

No. Our peat-free compost contains everything your plants need to grow healthily, with natural levels of nitrogen, phosphorous and potassium (NPK) plus around twelve micronutrients, also known as trace elements. These support the microbial life in your soil and add nutrition to other growing mediums. Our trials have found trace elements still present in soils after twelve months. If you water your composted areas regularly, we recommend topping up your beds twice a year.

It holds moisture extremely well. Almost half the compost blend is PlantGrow plant fibre, which acts like a sponge and can hold up to five times its weight in water. In hot weather a dry layer forms on the surface while moisture stays locked in below – which also guides slugs away and looks decorative. Trials have shown PlantGrow keeping plants hydrated for two to three weeks without watering, though we still recommend watering regularly.

Worms love it – we supply worm farms across the UK. If you have poor soil or few worms, PlantGrow will help attract wildlife including worms, which break up clay and sandy soils, improve soil condition and replenish the microbial life in it.

We understand that sometimes things go wrong. For all complaints, get in touch by email, telephone or post – our details are on the contact page.

Yes, though return postage is at your own cost. Send packaging, bulk bags or pallets for re-use to: PlantGrow, The Poultry Farm, Hingham Road, Great Ellingham, Norfolk, NR17 1JG.